Promoter & Organizer
1. This promotional contest (“Contest”) is sponsored and organized by Reliance (“Reliance” or “Promoter”) for its brand AZORTE.
2. The Contest is executed by Premier Sales Promotions Private Limited (“Agency” or “BigCity Promotions”), which shall act as the implementation and execution partner for the Contest.

Eligibility
1. The Contest is open only to residents of India, specifically Mumbai and Bangalore.
2. Contest is restricted wherever not applicable by law.
3. Participants must be 18 years of age or above at the time of participation.
4. Employees of Reliance, Agency, and their immediate family members are not eligible to participate.
5. Participation is voluntary and subject to these Terms & Conditions.

Contest Period
1. The Contest commences on 28th January 2026 and concludes at 11:59:59 PM on 9th February 2026 for Mumbai & on 15th February 2026 for Bangalore (the dates together referred to as “Contest Period”).
2. For Mumbai, winner selection shall be conducted only for valid entries received until 7th February 2026.
3. For Bangalore, winner selection shall be conducted only for valid entries until 15th February 2026.
4. Entries received after the applicable cut-off timelines shall be considered invalid.
5. The timelines, including the Contest Period and city-wise cut-off dates, are subject to change at the sole discretion of the Brand / Organiser, without prior notice, subject to applicable laws.

Offer Details
1. Customers who shop at participating AZORTE stores in Mumbai or Bangalore during the Contest Period (“Participants”) may register and stand a chance to win tickets to watch Anuv Jain Live – Dastakhat India Tour.
2. Concert dates:
a. Mumbai: 14th February 2026
b. Bangalore: 22nd February 2026

How to Participate
1. After the purchase for the minimum value mentioned above,  Participants must scan the QR code available at AZORTE stores or visit www.azortefanexperience.com.
2. Participants must register by entering their Name, Mobile Number, Email ID (optional), selecting City from the drop-down, uploading the valid purchase bill having the minimum amount as mentioned above, agreeing to the Terms & Conditions, and clicking “Submit”.
3. Participation is limited to one entry per unique mobile number during the Contest Period. The Contact number given at the time of billing and submitted at the time of registration should be the same. 
4. Customer / Participant should verify the details given / submitted at the time of registration and any error on the same, Reliance / AZORTE / Participating stores / Agent  will not be responsible in whatsoever manner.

Selection of Winners
1. Winners shall be selected through a computerized random draw conducted during the Contest Period.
2. A total of 100 winners will be selected across Mumbai and Bangalore.
3. Winners will receive either:
a. General Access (GA) tickets worth Rs.2,500, or
b. Fan Zone Passes worth Rs.3,500, as determined solely by Reliance.
4. If a selected Participant is unreachable, unwilling, or ineligible, up to two (2) redraws may be conducted.

Verification & Forfeiture
1. Reliance reserves the right to forfeit the Ticket if the Winner fails to complete verification and documentation within the stipulated timeline as mentioned below.
2. By participating in this Contest by concluding the registration, the Customer agree to be bound by these terms and conditions and waive their right to claim on any ambiguity. The decision of Reliance with regard to the Contest shall be final and binding on the Participant.  

Rewards
1. Rewards are non-transferable, non-exchangeable, non-refundable, and not redeemable for cash.
2. Reliance shall be responsible only for providing the concert entry ticket.
3. All additional expenses including travel, accommodation, food, beverages, local commute, medical expenses, insurance, and personal expenses shall be borne solely by the Winner.
4. No requests for modification of dates, venues, seating categories, or personal details shall be entertained.
5. Reliance and/or the Agency shall not be liable if a Winner is unable to attend the concert for any reason whatsoever.

Contacting Winners
1. Winners shall be contacted by the Agency on the registered mobile number submitted at the time of registration for the Contest.
2. If a Winner is unreachable after three (3) contact attempts within 24 hours, the entry shall be cancelled.
3. Winners must submit valid government-issued ID and address proof within one (1) business day of notification.
4. Failure to submit documents within the stipulated timeline shall result in disqualification.

Costs & Liability
1. Any costs associated with participation, including internet usage, data charges, call or SMS charges, shall be borne by the Participant.
2. Reliance and the Agency are not responsible for technical failures, network issues, website downtime, or system errors.
3. Reliance and the Agency shall not be liable for misuse of tickets or any personal injury, loss, or damage arising from participation or attendance.

Force Majeure & Technical Disruptions
1. If the Contest is affected due to events beyond reasonable control including technical failures, fraud, tampering, or regulatory restrictions, Reliance reserves the right to modify, suspend, or terminate the Contest without prior notice.
2. Any attempt to damage, hack, or interfere with the Contest website or systems may result in legal action.

Data Privacy
1. Participants consent to the collection and use of personal data for the purposes of administering the Contest and future communications, unless opted out.
2. Data shall be handled in accordance with applicable Indian data protection laws.

General Terms & Conditions
1. The offer is open to residents of India specifically Mumbai and Bangalore, except employees of Reliance, Premier Sales Promotions Pvt. Ltd. and their immediate families.
2. Reliance shall not charge any amount for participation in this Contest except the shopping for the minimum amount to be done by the Customer
3. The Contest is valid for a limited period only and shall be available during the Contest Period as communicated by the Reliance. Participation outside the Contest period shall not be permitted.
4. Customers are eligible to participate in the promotion only upon fulfilling the minimum purchase criteria at participating AZORTE stores, as communicated during the Contest period.
5. Participation in the promotion requires successful registration on the promotional microsite and submission of valid purchase details, including invoice number, store details, date of purchase, and any other information as may be required.
6. This offer is subject to promotional availability and participation limits as determined by the Promoter at its sole discretion.
7. This offer is not exchangeable for cash, not transferable, and not valid for resale. The list of participating venues and offers remains subject to change without prior notice.
8. The “How to Use” instructions form an integral part of these Terms & Conditions and must be followed strictly by all participants.
9. Any costs associated with entering the promotion, including accessing the promotional website, internet charges, mobile data usage, call charges or SMS charges, shall be borne by the participant. Regular call and message rates will apply as per the consumer telecom operator in their respective circle.
10. If Premier Sales Promotions Pvt. Ltd. has already emailed or sent the voucher code by SMS to the registered contact details, Premier Sales Promotions Pvt. Ltd. will not re-send the voucher code to any new or corrected email address or phone number nominated by the participant.
11. The Promoter / Agency reserves the right to verify the eligibility of participants, including purchase proofs and registration details, and to disqualify any participant found to be providing incorrect, misleading, fraudulent or incomplete information.
12. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including technical difficulties, unauthorized intervention, or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to invalidate any participant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
13. The Promoter is not responsible for any problems or technical malfunction of any telephone or mobile network or lines, servers or providers, computer equipment, software, technical failures, traffic congestion on a mobile network, or any combination thereof, or any other technical failures including any damage to a participant’s mobile handset or computer related to or resulting from participation in this promotion or the downloading of any materials related to this promotion.
14. If for any reason this promotion is not capable of running as planned because of infection by computer virus, bugs, tampering, unauthorized intervention, technical failures or any other causes beyond the reasonable control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion, subject to any written directions made under applicable law.
15. Caution: Any attempt to deliberately damage the Promoter’s promotional website or the information on the website, to cause malicious damage or interference with the normal functioning of the website, or to otherwise undermine the legitimate operation of this promotion may be a violation of criminal and civil laws and the Promoter reserves the right to seek damages to the fullest extent permitted by law. If the Promoter suffers loss or incurs any costs in connection with any breach of these Terms & Conditions or any other legal obligation by a participant, the participant agrees to indemnify the Promoter for such losses, damages and costs.
16. Participating venues reserve the right to vary the timings and availability of the offer. Some venues may have restricted timings for redemption. Participants are advised to  check with the Store manager in advance to check the exact terms and availability of the Contest.
17. Reliance and Premier Sales Promotions Pvt. Ltd. accept no responsibility, financial or otherwise, for the misuse of vouchers / ticket and are not liable for any personal loss, injury or damage and cannot be held responsible for any disagreement concerning the quality or availability of featured venues, services or offers.
18. Reliance does not assume any liability whatsoever arising out of this Contest.
19. Premier Sales Promotions Pvt. Ltd. is acting solely as an executing agency for this promotional offer and holds no legal or financial liability for any unclaimed offers, incentives or vouchers beyond the applicable promotional period.
20. Any questions, comments, or complaints in relation to this Contest will be entertained by Reliance / Agent only till 23rd February 2026.
21.  Prevention of Corruption: The Customer / Participant shall not offer or agree to offer any commission, gift, share of profit or any other favour, whether in case or in kind, related to this Contest to the employees of Reliance / Agent.
22. Customers / Participant agree that these Terms shall be governed by and construed in accordance with the laws of India and the courts in Mumbai, Maharashtra shall have exclusive jurisdiction to decide over any controversy arising out of this Contest. Promoter: Reliance.
23. All offers are supplied by Premier Sales Promotions Pvt. Ltd., 4th Floor, Mitra Towers, 10/4 Kasturba Road, Bangalore – 560001, India. E-mail: feedback@bigcity.in. All queries related to the promotion should be addressed to this contact.